1. Introduction

Welcome to the Thuo Letlotlo Web Application (https://thuoletlotlo.gov.bw/), operated by the Ministry of Agriculture Botswana. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2.Information We Collect

2.1 Personal Information

We may collect and process the following personal information about you:

• Name
• Contact information (email address, phone number)
• Identification details (ID number, passport number)
• Application details and history
• Financial information related to your applications

2.2 Non-Personal Information

We may also collect non-personal information that does not directly identify you, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect in the following ways:

• To process and manage your applications
• To communicate with you about your applications and related services
• To improve our website and services
• To comply with legal and regulatory requirements
• To protect the security and integrity of our website and services

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Government agencies and regulatory bodies as required by law
• Third-party service providers who assist us in operating our website and providing our services, under strict confidentiality agreements
• Legal authorities if required by law or in response to legal processes

5. Security of Your Information

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security.

4. Sharing Your Information

You have the right to:

• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information under certain circumstances

To exercise these rights, please contact us using the contact information provided below.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website and improve its functionality. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date at the top of this policy.

Contact Us

If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us at:

Ministry Of Agriculture

Address: Private Bag 0032 Gaborone, Botswana

Email: moa17755@gov.bw

Phone: (+267) 3689504